Welcome to damagedluggage.com a bespoke luggage replacement service, specifically created to assist passengers who may have their luggage damaged in transit.

On behalf of the Airline concerned please accept apologies for the damage to your luggage, please take time to carefully enter your details from the damaged luggage report form to activate your claim for the damaged item.

Please ensure all fields are entered accurately.

Upon verification of details damagedluggage.com will speedily despatched your replacement item to any chosen European address, either work or home.

There will be no charge to you for this service.


For additional security of this site the username is set to euro1 and the password will be your unique damaged report number located at the top right hand side of the report.

Should at any time you experience difficulty in processing this form please contact us at customercare@damagedluggage.com .

Frequently asked questions
Please tick this box if you give consent for us to contact you in order to process your claim. In ticking this box you also agree for us to store your data for the sole purpose of reviewing your claim and for the prevention of fraud.
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Golds Business Park, Elsenham, Bishop's Stortford, Herts CM22 6JX
Telephone: 01279 813000 Fax: 01279 817400

damagedluggage.com is a division of First Flight Forwarders International Limited
Registered Office: 5-6 George Street, St Albans, Herts AL3 4ER. Registered in England No. 3782019 VAT Registration No. 720 0630 91